Legal Information

Terms and Conditions of Service

1. Scope of application

These terms and conditions apply to all services provided by Rejuvelook SL at its facilities in Fuengirola, Malaga, including:

• Medical-aesthetic consultations
• Treatments with Indiba technology
• Follow-up and maintenance services
• Personalised advice

2. Treatment conditions

2.1 Mandatory prior consultation

All patients must undergo a prior medical consultation where we:

• Assess the suitability of the treatment
• Inform about the procedure, benefits, and risks
• Obtain informed consent
• Establish a personalised treatment plan

2.2 Contraindications

Indiba treatments are contraindicated in cases of:

• Pregnancy (except post-natal under medical supervision)
• Presence of pacemakers or implanted devices
• Active oncological processes
• Acute infections in the treatment area
• Metal prostheses in the area to be treated

3. Prices and payment methods

3.1 Current prices

• Single session: €85
• 5-session package: €399 (save €26)
• 10-session package: €650 (save €200)

3.2 Payment methods

We accept the following payment methods:

• Cash
• Credit and debit cards
• Bank transfer
• Interest-free financing (up to 12 months)

4. Appointment and cancellation policy

4.1 Bookings

• Appointments must be booked at least 24 hours in advance
• They will be confirmed via WhatsApp or phone
• Please arrive 10 minutes before your appointment

4.2 Cancellations

• Free cancellations up to 24 hours before
• Cancellations with less than 24 hours' notice: 50% of the session cost
• No-shows without notice: 100% of the session cost

5. Guarantees and results

5.1 Commitment to quality

We commit to:

• Using certified Indiba Elite NS equipment
• Applying established medical protocols
• Providing personalised follow-up
• Offering specialised medical care

5.2 Results

Results may vary depending on:

• The individual characteristics of the patient
• Adherence to the treatment plan
• Lifestyle habits and post-treatment care
• The number of sessions performed

6. Validity of packages

• 5-session package: Valid for 6 months from purchase
• 10-session package: Valid for 12 months from purchase
• Packages are transferable to immediate family members
• No refunds are given for partially used packages

7. Data protection

The processing of personal data is governed by our Privacy Policy, complying with GDPR and Spanish data protection regulations.

8. Dispute resolution

In case of a disagreement, the patient may:

• Contact the medical management directly
• Submit a written complaint
• Resort to mediation and arbitration bodies

Cookie Policy

At Rejuvelook SL, we use cookies and similar technologies to enhance your browsing experience on our website indibaenmalaga.es.

1. What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time.

2. Types of cookies we use

2.1 Technical cookies (mandatory)

These cookies are essential for the functioning of the website:

• Session cookies: Maintain an active session during browsing
• Configuration cookies: Remember your language and setting preferences
• Security cookies: Detect fraudulent or malicious activities

2.2 Analytical cookies (optional)

These help us understand how users interact with our website:

• Google Analytics: Analyses web traffic and user behaviour
• Performance cookies: Measure the speed and performance of the site

2.3 Personalisation cookies (optional)

• User preferences: Remember your browsing choices
• Regional settings: Adapt content to your geographical location

2.4 Advertising cookies (optional)

• Google Ads: Display relevant ads based on your interests
• Facebook Pixel: Optimise advertising campaigns on social media
• Remarketing: Show personalised ads on other websites

3. Purpose of the cookies

We use cookies to:

• Ensure the proper functioning of the website
• Remember your preferences and settings
• Analyse website usage and improve our services
• Personalise content and advertisements
• Facilitate the use of contact forms
• Provide social media features

4. Duration of the cookies

4.1 Session cookies

These are automatically deleted when you close your browser.

4.2 Persistent cookies

• Technical cookies: Up to 1 year
• Analytical cookies: Up to 2 years
• Advertising cookies: Up to 2 years

5. Managing cookies

5.1 Configuration panel

You can manage your cookie preferences through the banner that appears on your first visit to the website.

5.2 Browser settings

You can also configure cookies directly in your browser:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions

6. Third-party cookies

Our website uses third-party services that may install their own cookies:

6.1 Google Analytics

• Purpose: Web traffic analysis
• More information: policies.google.com/privacy
• Opt-out: tools.google.com/dlpage/gaoptout

6.2 Google Ads

• Purpose: Personalised advertising
• More information: policies.google.com/technologies/ads
• Configure: adssettings.google.com

6.3 Facebook Pixel

• Purpose: Social media advertising
• More information: facebook.com/privacy
• Configure: facebook.com/settings?tab=ads

7. Consent

By continuing to browse our website without changing your cookie settings, you accept the use of cookies as described in this policy.

You can withdraw your consent at any time by modifying your browser settings or contacting us.

8. Updates

This cookie policy may be updated periodically. We recommend you review it regularly to stay informed of any changes.

Privacy Policy

1. Data controller

2. Personal data we collect

2.1 Identification data

• Full name
• ID card/Passport number
• Date of birth
• Gender

2.2 Contact data

• Postal address
• Mobile and landline phone numbers
• Email address

2.3 Medical and health data

• Clinical history and medical background
• Allergies and contraindications
• Previous treatments
• Medical photographs (with express consent)
• Treatment progress and follow-up

2.4 Financial data

• Billing information
• Payment methods used
• Payment history

2.5 Browsing data

• IP address
• Browser and device information
• Pages visited and time spent
• Cookies and similar technologies

3. Purposes of processing

3.1 Provision of medical-aesthetic services

• Legal basis: Consent and performance of a contract
• Medical assessment and diagnosis
• Planning and execution of treatments
• Medical follow-up and progress monitoring
• Appointment and schedule management

3.2 Communication with patients

• Legal basis: Consent
• Appointment confirmations
• Treatment reminders
• Post-treatment information
• Answering queries

3.3 Administrative and accounting management

• Legal basis: Legal obligation
• Invoicing and collections
• Tax and accounting management
• Compliance with legal obligations

3.4 Marketing and commercial communication

• Legal basis: Express consent
• Sending newsletters
• Special promotions and offers
• Event invitations
• Satisfaction surveys

4. Legal basis for processing

The processing of your personal data is based on:

• Express consent: For marketing, photographs, and optional treatments
• Performance of a contract: For the provision of medical services
• Legal obligation: To comply with health and tax regulations
• Legitimate interest: To improve our services and security

5. Recipients of the data

5.1 Necessary communications

Your data may be communicated to:

• Health authorities: When legally required
• Tax Agency: To comply with tax obligations
• Banking entities: To process payments
• Health insurance companies: If applicable for processing

5.2 Service providers

We work with providers who may access your data:

• Hosting services: To host our website
• Email platforms: For sending communications
• Management systems: To manage appointments and records
• Web analytics services: To improve the online experience

6. International transfers

Some of our providers may be located outside the European Economic Area:

• Google Analytics: United States (Adequacy Decision)
• Cloud services: With appropriate protection guarantees

7. Data retention periods

7.1 Medical data

• Clinical history: Minimum 5 years from the last visit
• Treatment data: 5 years from completion
• Medical photographs: As long as consent persists

7.2 Administrative data

• Tax data: 4 years from the corresponding fiscal year
• Contractual data: 5 years from the end of the relationship

7.3 Marketing data

• Newsletter: Until consent is revoked
• Web data: According to cookie settings

8. Your rights

As the data subject, you have the right to:

8.1 Right of access

Obtain information about your personal data that we process.

8.2 Right to rectification

Correct inaccurate or incomplete data.

8.3 Right to erasure

Request the deletion of your data when it is no longer necessary.

8.4 Right to restriction of processing

Restrict processing under certain circumstances.

8.5 Right to data portability

Receive your data in a structured format and transmit it to another controller.

8.6 Right to object

Object to processing based on legitimate interest or direct marketing.

8.7 Right to withdraw consent

Withdraw your consent at any time without affecting prior treatments.

9. Exercising your rights

To exercise your rights, you can contact us via:

• Email: privacy@rejuvelook.com
• Phone: +34 637 395 486
• In person: At our facilities
• Postal mail: P.º Jesús Santos Rein, 7, 29640 Fuengirola, Málaga

10. Data security

We implement appropriate technical and organisational measures to protect your data:

10.1 Technical measures

• Encryption of sensitive data
• Firewalls and intrusion detection systems
• Regular backups
• Constant system updates

10.2 Organisational measures

• Need-to-know access policy
• Continuous staff training
• Physical access controls
• Incident response procedures

11. Complaints

If you believe that the processing of your data does not comply with the regulations, you can file a complaint with:

12. Minors

Children under 14 years of age cannot give consent for data processing. Consent from parents or legal guardians will be required.

For minors between 14 and 18, joint consent from the minor and their legal representatives will be required for medical treatments.

13. Modifications

This privacy policy may be updated. Significant changes will be communicated through:

• A notice on our website
• An email to our registered patients
• Communication during the next medical visit